Return & Refund Policy

RETURN ON PROMOTIONAL ITEMS:

Please note that all the products showcased in Promotional Page are Non Refundable, Non Exchangeable & Non-Returnable unless the product is received damaged or not as described.

RETURN POLICY FOR ONLINE PAYMENT SECTORS:

If the order is requested for a return, the payment will be reimbursed with deducted amounts of Coupons or other Discounts Offer applied by the customer at the time of order i.e. the Final Total at the time of Order.

Further, the courier charges of return will be applicable according to the return policy which is as:

  1. In case the product is not according to the description or picture showcased.
  2. In case the product is damaged naturally at the time of delivery.

If the return is requested on the basis of dislike of product or size change, the customer will have to pay the return charges to the courier person who will receive the product.

All the Discount Offers or Coupons will be frozen on the total amount whether the order is accepted or return is requested by the Customer. The amount refundable will be calculated according to the amount paid at the time of order after calculating each item separately.

 

IMPORTANT NOTICE:

  • Those customers who are requesting for any return will be charged with AED 15 on each pickup and the amount will be deducted while recharging your Login Wallet Account.
  • We do not accept any return from the items which are purchased from any Promotion or Sale. The items which are not in the promotion will be accepted only.
  • Product color or shade may differ due to studio lighting and photography.

 

For your convenience, we have mentioned the points which are commonly asked by the customers while requesting a return:

 

1. If you don't like the Product "OR" it’s Quality "OR" Changed Your Mind:

  • If you don't like the product, its quality or if you have changed your mind for any product or complete order, in that case, you will need to pay the shipping charges for both sides even if the delivery was free.
  • After deduction of shipping fees, the rest amount of Order will be transferred to your Classysouq.com Login Wallet Account which can be utilized for your next orders once the items returned by you are received.
  • There is No Cash Refund Policy.

 

2. Damaged Item, Wrong Item or Missing Items in Order:

  • If you receive an order with any wrong, damaged item or your ordered item is missing, kindly inform us at your earliest within 3 Days to our Customer Service Helpline.
  • We will arrange a courier to pick up the damaged or wrong item and once it received. Our team will inspect. After inspection of the damaged or wrong item, we will send you the replacement accordingly. Same for the Missing items as well.

 

3. Products / Orders which cannot be returned:

  • If the packing of the item or product is missing, in that case, the order will not be returned.
  • Lingerie, Undergarments, Swimwear, Beachwear or Makeup items cannot be returned due to hygienic reasons.
  • Used/Reconditioned product or with Broken/Removed tags will not be considered for return as well as if the product is found dirty.

 

Note: The original shipping charges are Non-Refundable.

 

UPDATED AS ON: 25-09-2020