Return & Refund Policy
RETURN ON PROMOTIONAL ITEMS:
Please note that all the products
showcased in Promotional Page are Non Refundable, Non Exchangeable
& Non-Returnable unless the product is received damaged or not as
RETURN POLICY FOR ONLINE PAYMENT
If the order is requested for a
return, the payment will be reimbursed with deducted amounts of Coupons or
other Discounts Offer applied by the customer at the time of order i.e.
the Final Total at the time of Order.
Further, the courier charges of
return will be applicable according to the return policy which is as:
- In case the product is not according to the description
or picture showcased.
- In case the product is damaged naturally at the time of
If the return is requested on the
basis of dislike of product or size change, the customer will have to pay the
return charges to the courier person who will receive the product.
All the Discount Offers or Coupons
will be frozen on the total amount whether the order is accepted or
return is requested by the Customer. The amount refundable will be calculated
according to the amount paid at the time of order after calculating each item
- Those customers who are requesting for any return will
be charged with AED 15 on each pickup and the amount will be
deducted while recharging your Login Wallet Account.
- We do not accept any return from the items which are
purchased from any Promotion or Sale. The items which are
not in the promotion will be accepted only.
- Product color or shade may differ due to studio
lighting and photography.
For your convenience, we have
mentioned the points which are commonly asked by the customers while requesting
1. If you don't like the Product
"OR" it’s Quality "OR" Changed Your Mind:
- If you don't like the product, its quality or if you
have changed your mind for any product or complete order, in that case,
you will need to pay the shipping charges for both sides even if the
delivery was free.
- After deduction of shipping fees, the rest amount
of Order will be transferred to your Classysouq.com Login Wallet Account
which can be utilized for your next orders once the items returned by you
is No Cash Refund Policy.
2. Damaged Item, Wrong Item or
Missing Items in Order:
- If you receive an order with any wrong, damaged item or
your ordered item is missing, kindly inform us at your earliest within 3
Days to our Customer Service Helpline.
- We will arrange a courier to pick up the damaged or
wrong item and once it received. Our team will inspect. After inspection
of the damaged or wrong item, we will send you the replacement
accordingly. Same for the Missing items as well.
3. Products / Orders which cannot be
- If the packing of the item or product is missing, in
that case, the order will not be returned.
- Lingerie, Undergarments, Swimwear, Beachwear or Makeup
items cannot be returned due to hygienic reasons.
- Used/Reconditioned product or with Broken/Removed tags
will not be considered for return as well as if the product is found
Note: The original shipping charges
UPDATED AS ON: 25-09-2020